Product Description
The leading book in quality management, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout. This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. … More >>
Came quickly with the software package included.
Saved over $20 from school bookstore website!
Rating: 5 / 5
not too fast in sending,
there are marks in the book as well
Rating: 3 / 5
The book was fine, but the CD had multiple spots of some gunk. The seller mentioned that the book came with the CD but never said the CD didn’t work. I think he knew that there was something wrong with the CD b/c there was so many scratches and gunk on it my computer wouldn’t even read it. And there was no way the seller could have not known about the CD b/c the CD pocket was re-glued, seemingly after multiple use. Do NOT buy from seller if you need the CD to work.
Rating: 2 / 5
Excellent, gives history, but also present day case studies, and comparisons between different areas such as:
Six Sigma, Lean, ISO, ASQ, History of TQM from DEMING, Crosby, Juran, Taguchi and others
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Rating: 4 / 5
The cd came with the book, cover in great condition. Excellent source to buy from
Rating: 5 / 5